As 2rent is part of Hertz, I'll never trust this one either. DEDICATED AND FAITHFUL CAR RENTER REVIEW I have been a dedicated and faithful renter from Hertz for several years now: first in Pennsylvania and now in Delaware. Hertz Sweden has tons of lapses in their rental system and very ridiculous customer service hours (Spoilers: Customer service is only open for 3 hours a day, 4 days a week!) Apparently 75% of all Hertz rental locations have never heard of this rare breed sports car. 21 reviews of Hertz Rent A Car "Hertz Rental Car and the amazing staff at the Santa Barbara location are top notch!! ), I continue to search and utilize Hertz. - Joni. Hertz Rental is a scam Highly disappointed with Hertz Rental. When ready to pick up no car was available. I have to tell you, there are a lot of car rental agencies at IAH, and I am sure you can get some better deals and maybe some equivalent service, but the Hertz pretty much nails it. After much arguing and us threatening to report them to trading standards they waved it. That is why I will keep using Hertz in future visits to Perth or any state. Disgraceful, Disgusting, Dissatisfied & Disappointed. We did no where near that kind of milage at all. on the contrary, self service kiosk did not work, had to spend more than 20 min with customer service on the phone because my driving license was not scanning. ALSO IM A FIVE STAR MEMBER AS WELL.DURING THE COVID -19 CRISIS, THE HERTZ RESERVATION DEPT AGENT HAD PLACED @ LEAST 7 "PROMOTIONAL COUPON" TOWARD MY RENTAL SINCE THE MONTH OF APRIL, 2020 & CURRENTLY, THAT ALWAYS GAVE ME A VERY LOW BALANCE TO PAY, THAT I WAS SO THANKFUL FOR,THAT I TOLD THESE RESERV/AGENT, WITHOUT USING MY POINTS. Pickup location, pickup date and time, return date and time, age, rental car type. Lorna was very helpful and resolved my query and booking swiftly and smoothly. I repeated the request again but did not get any response this time either. We rented cars from several different companies during a month-long trip to Germany and Sweden. they dont have the competitive advantage to claim such high prices compared to other vendors. !When we phoned from Australia to speak to the guy -he'd been fired !!!!!!! Hopefully we can look forward to serving you again very soon. Won't go with any other rental company!I have been a long time customer with Hertz and no matter what country I am in, I can be assured that there will be no scammy sales tactics to missell me products/services I didn't ask for and/or falsify damage done to vehicles upon their return.Every time I have contacted customer service via email or live chat, I have always had my questions answered first time or the assistant has went further and beyond to get me the help/assistance I need.Keep up the great work 5/5! I've read MANY reviews saying - they take off money for scratches and dents that weren't there. Nevertheless, no one has contacted us after almost a month, and they hace made a charge in the card associated of €1898,58 (plus the deposit of €500 It is almost €2400) which is totally disproporcionate, out if contract, and with bad faith as they have not sent us any bill or email with an explanaition. They were compassionate and helpful and made it a real pleasure doing business with.I can highly recommend the Aberystwyth Branch!! In this case ruining a weekend get away for 5 people. © 2021 Trustpilot A/S. i was really dissapointed and very angry that this was happening. Hertz likes to reward its car rental customers handsomely. Car was down as NO damage. So we disputed this with Hertz and they weren't interested to discuss and claimed that they used an external company that could not be wrong, (not at any time did they speak to us over the phone and took over three weeks to get back to us) .... but it is wrong and they don't care because they will do what ever they can to extract money from good people. From 842 reviews. She folded the seats away for us in the minivan we rented, and made sure we understood everything about the vehicle before we took off. Finally managed to get the money back that I was owed!! having a contract and an amount to pay means NOTHING TO HERTZwhen you get to them THEY say what you pay even if you bought your own insurance. 9% of users recommend this Click here if this is your business. Dropping a car off with Hertz in Lithuania is quick and easy Our customers said Hertz in Lithuania is easy to find People are impressed by how clean the Hertz cars are in Lithuania Ratings for Hertz in Lithuania 177 reviews of Hertz Rent A Car "I have used this Hertz location about 40 times in the last 12 months as I am in Houston a lot. Not bad. joined the queue at the reception area in Johannesburg airport, it took 1 hour before they sent me up to the car collection point where they told me I would have a 15 to 20 minute wait, this turned into a 90 minute wait. In summary - Hertz has a global network of offices at airports, local representation in countries, and customer service on the web - to absolutely no use when they failed us. If you re not Swedish and you need to use the self service kioks, don't rent with Hertz! The prompter on the car said “charging impossible”. We will NEVER use them again and hopefully NO ONE else uses them either ! Whenever I am out of the local area (Florida, etc. We have tried taking this up with their office and also with our credit card company. We're delighted to hear you were happy with the service and really do appreciate the feedback. About Us; Awards; Blog; Research; Guides; Employers. With thousands of pick-up locations across the UK, US, Europe and the rest of the world, we’ll be there with the right car, in the right place – whether it’s for a business trip or to make holiday memories you’ll never forget. The balance being £6.50. THIS IS SO "HIPOCRITICAL & HIPOCRISY" CAUSE HERTZ PATTERNS BEHAVIOR, WHEN THEY ARE MISTREATING PEOPLE WITH SO MUCH DISRESPECT. He was professional and on hand whenever I needed him. When checked it had front bumper and screen damage so back to the airport office and get the guy out. Founded in 1918 in Chicago, IL, Hertz operates in 150 countries, including not only North America, but also Europe, Asia, Latin America and more. THIS IS BAD BUSINESS DECEPTIONS PRACTICES WITH NO INTEGRITY FOR THEIR 5 STAR MEMBER LOYAL CUSTOMER. Hi Valter - We are incredibly grateful that you took the time out to leave us a 5-Star review. Hi Nigel - Thank you so much for the 5* review. I'm a fanatic about being debt free and insist on paying for everything on my debit card by choice. no problem dropping off my car but as I walked past the car collection point I saw the office was full of people waiting to collect their cars, seems to be standard practice that your going to wait a very long time to collect your car. Prepare to be conned into taking out extortionate extra insurance, pay for breakdown cover !! So basically I use the car for 1 day and paid for two days. We're really sorry to hear you were left disappointed in your rental experience. Worst Car Hire Service I have ever used, would have given 0 stars if that option was available. When I finally got a response from them about why (not until after I contacted my credit card company about it) did Hertz say it was for administering and settling penalty charges against the vehicle. We asked what for and were told the price we paid was an estimate. - Joni. Yet Hertz takes the risk and rents out this car to its customers. - Joni. Avoid at all costs. Long story, I got a refund in the end, thought that was the last of it. The manager was very unhelpful. Next mourning we went to Enterprise. That I regret. During the rental signing, I already paid a fee for dropping off in another country. Self service not working for non Swedish ID and fees out of nowhere, Hertz gör fel - kunden får stå för kostnaderna, 5 People’s weekend getaway ruined by HERTZ (Lund + Gothenburg)’ inability to replace damaged car, very long wait. Never using them again and I suggest to anyone reading this not to use them. AFTER I SENT 2 E-MAIL TO THE HERTZ CUST/SERV & TALKED TWICE WITH THE HERTZ EXECUTIVE CARE DEPT, WITH A CASE NUMBER FOR MY COMPLAINTS. I go with the best rate, always get Excellent service. At Hertz we believe that when one door closes, another opens. DO NOT USE THESE THIEVES AT ALL EVER, USE ANOTHER VAN HIRE COMPANY ANYONE OTHER THAN HERTZ. Discover Car Hire is a FRAUD !!!! Always friendly and helpful staff, cars always immediately available and drop off is easy. So whatever point you're at in your journey – whether you’re moving out, moving in or moving on – we’re here to get you there. Staff were supper friendly and helpful both on check out and check in. Again, we apologise for any inconveniences or concerns caused. On Day 5 I took the van back which is another 15 miles give or take a few. I normally use EnterP***** and I get my money back with 2-3 days and a decent service. It is like this company does not have a system of filing their invoices and decided to dig out an old car park charge to send to me, and now I have to wait for that 3 hour window today to call them and undoubtedly be put on hold for half an hour! Rented an electric car (Renault Zoe) from the LUND Office (Västra Stationstorget). After two days calling to the phone number they give in their website, no one answered, neither to the contact email or to the website contact. So I will prefer not to choose Hertz again because they have ZERO transparency. Their practises are verging upon illegal and at best very shady business. But the staff they have are great, their vehicles are clean and they are supper quick with the service. In total we have spent 13hours driving/charging/waiting what should have taken 6hours, alternatively 7hours in public transport. After 30min wait we were told a car would come pick us up immediately with a new car. We did not see any damage to the car, so imagine our surprise a few days later when we get a text stating that a) the back bumper had a black mark on it and b) the front license plate was bent. NO Surprise there ! Another hour of worthless detour. The next surprise came when they informed us that they would be charging us $928 for the "repairs"!!!!! Their customer service is only open for 3 hours a day, 4 days a week, so imagine the pain. Again. Huge range of car choice. I don't dispute that but why take a p You drive through a set of bright lights and they take pictures. When returning the car we were told we owed £6.50. 175 reviews of Hertz Rent A Car "I was in need of a replacement car and I called around asking for a very specific rental, a Ford Mustang. 22 reviews of Hertz Rent A Car "BEST CAR RENTAL IN SEATAC!!!! NEVER RENT A CAR WITH 2rent azores. Our car broke down whilst on Holidays in Wales and Hertz car Hire were brilliant in sorting me out a replacement car in super quick time. We are so grateful that you took the time out to leave us a review as your feedback helps us to improve services for everyone. Hi David - Thank you for providing the additional requested information. Both the penalty charges were questionable but because of how long it took them to notify me, it made it difficult for me to meet the usual time frames for challenging them. After some damage, the Hertz Kemi require 1500 euro for repair fee without any instruction. I will not recommend Hertz and I will never rent any car from Hertz … Hertz.com reservations. I made a booking online, payment done. Staff didn't wear masks. I rented a car from Adelaide Airport… I rented a car from Adelaide Airport and found the staff were very friendly and efficient, the car was very clean and due to Covid-19 regulations sanitized. We really appreciate the feedback and look forward to hopefully serving you again soon. However they were unable to explain the situation to Hertz USA. - Joni. Thanks so much for sharing your experience with us. - Joni. So we paid for no service. Thank you. I have a crush on Flora, the near retiring gate agent at this location. Hi Manoj - Thank you for your above comments. ON NO ACCOUNT RENT ANYTHING FROM ANY OF THESE COMPANIES, YOU WILL BE RIPPED OFF !!! Hertz is very unprofessional and I am worried I have lost my deposit for some stupid reason. Customer Service; Value For Money; Overview; Reviews (842) Media Gallery (2) Q&A; … They got plenty of Focuses, 4 Bangers and SUVs, but no Mustangs. The quote sticks pretty close to the original unless you put any dings or nicks on the car or don't return it with a full tank of gas as promised. Was our 3rd time to use them never again will I use or recommend them to anyone! Thank you again for sharing with us and the Trustpilot community and we look forward to hopefully serving you again soon. There is no instruction regarding the insurance which in Hertz 'Supercover' insurance. The day started off a little bad when i went to fox rental car on international blvd and they told me they could not rent me car because of my debit card and i needed an airplane ticket or something like that, which really sucked. We're so glad to hear you were happy with the service received on this occasion and looking forward to hopefully serving you again very soon. I was asked to complete a review by Hertz, shortly after the final invoice for my long term car hire was settled. Before that we asked to local mechanics about how much would it cost and they told us It would be about €250. Hi Sandy - Thanks a million for taking the time to leave such a glowing review. Rude customer service who insist that you are not hiring a car when you pay for it only locking in a price that if there is a car available you can then have it, even though they insist on taking the money out your account and then dont provide the car hire. Most recent update on Hertz!! Hi Greg - Thank you for the above feedback. I had to call back to the customer service to get it fixed. Don’t ever take a car from hertz the worst company ever. The Herts staff offered to fill 20 USD gas for 40 USD. Vehicle was in good condition and met our expectations.Friendly staff. When we returned the car, there was no one there to check it in. Once again, never use this company to hire a car. We're so glad to hear you were happy with the service received and everything went well. We have rented vehicles from Hertz for many, many years and have never been disappointed. We will NOT rent from Hertz ever again - domestic or foreign. We waited for 1,5hours for that car, but it came without a replacement car. I then contacted Hertz USA customer service online but they did not answer the request that I had written using Hertz own web form. A member of our team has now contacted you directly by email regarding this matter. 1,5hours drive later charging was due in Halmstad but unsuccessful. Also, if you get a any speeding tickets from one of the autovelox boxes, that will appear on your Hertz (or any rental car agency) bill. I have dealt with Hertz for many years and their professionalism is remarkable. Booking was made by a third party. I could not fault the service or the car. Hi Steve - Thank you for the above comments. They tried to charge further fees for being late and we weren't late at all infact we were 5 minutes early, they said that they would take the fee off the bill but never did, they also tried to claim that we did 300 miles which in my calculation is roughly from North Birmingham to South London and back again. Date of parking? Book a car by entering the required criteria. Allow plenty of time when dealing with this location. I booked the car for one day. I can confirm a member of our team has now contacted you directly by email in relation to this matter. TWO TOTALLY DIFFERENT THING, WHEN THEY APPLY PROMOTIONAL COUPONS, TOWARD YOUR RENTAL. Today (18th October 2018), I received an invoice from Hertz again, this time charging me for parking and the admin charge of sending me the invoice. Hertz Car Sales was founded in 1977 with the goal of using cars retiring from its rental fleet to build the best overall experience for buying affordable used cars for sale by owner. And we quickly realized that by selling used cars from the Hertz rental fleet online, we could offer a wholly unique experience. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! More expensive than other services. I made an error by not putting arrival time . All rights reserved. We were SHOCKED!! He says do it later. I HAD A BAD EXPERIENCE WITH HERTZ GLOBAL RENT A CAR RECENTLY. We reported damage via e-mail prior to taking the van but no one ever replied even to this day, they still owe our deposit and £60 worth of Fuel they cream on top they plucked out of thin air. I was totally dissatisfied with my Hertz car rental at the Las Vegas McCarren Airport. The bottom line is that apparently the rental agency "reserves the right" to charge for "damages" - even if the contract was only in Swedish and you have no idea what you're signing. I HAD MANY PROBLEMS WITH HERTZ IN THE PAST ABOUT MISSING AWARD POINTS, & ABOUT 8 TIMES OUT OF 10 MY PROBLEM WAS RESOLVED TO MY SATISFACTION, EXCEPT THIS LAST INCIDENT OF THE MISTAKES & ERROR THAT HERTZ MADE, AS THE COMPANY EMPLOYEES IS IN "DENIAL" BY FAILING MISERABLY TO CORRECT THIS SIMPLE PROBLEM. We made a dispute with BVRLA an independent body that helps with this sort of thing, we refused to pay our fuel bill until we had the requested proof of milage as their claim is completly wrong, something they would not provide, they just sent me an email saying that it was correct. Beware also the search groups that recommend these hire companies because the search groups are owned by Hertz too. Hi Chris - We are incredibly grateful that you took the time out to leave us an amazing 5-Star review. - Joni. Our ONLY problem was with Hertz, Master Samuelsgatan 71, in Stockholm. Don't TOUCH them. Me and my partner moved property on 10th October 2020 and we hired a van for 5 days from Hertz 24/7 (IKEA branch Birmingham) at first it appeared to be easy and reasonably priced however, we had to pay a deposit twice as when we arrived to collect the van they cancelled the booking about 15 minutes prior, after much research this appears to be a way of taking more money upfront for hire. When we received the receipt on e-mail we immediately saw that they had charged us 100 USD instead of their offered 40 USD. Instead the driver wanted to take us 1hours drive in the opposite direction - Ängelholm - which we naturally refused. We were quoted the one way fee (around £100), which matched our receipt from the Lancaster branch and we were on our way. People from the Hertz Office told us that some one would Contact us by either email or phone to tell us about the price. That review was really rather positive... they offered convenience, their pricing was very competitive and my final bill as expected. - Joni. Added on extras that we did not want or ask for!!! Hertz only settled one of the two penalties, so one remained outstanding without my realising. I BEEN DOING BUSINESS WITH HERTZ SINCE 2009 & CURRENTLY. However, if you are going to have a #1 Club Gold as part of your business, each Hertz should have something that actually benefits the membership. Frosty staff in-store that can't even acknowledge you or apologise for the problem insisting it is not their problem. and if you have your own excess cover you will suddenly discover that you are accused of marking the car you rented and receiving a fictitious claim for payment knowing that your insurance company will pay. The images on the home page showed Malibu's as examples of "intermediate" size vehicles. I reserved a vehicle in August for December at the King Shaka Airport at a cheaper rate. Hi Joan - Thank you for the above review. Thx... Best ever Hertz experience I have had. The cars are always late model and in good condition and fully detailed. I felt like I was very well taken care of and they're so streamlined. Worst place to rent a car. Great service provided by excellent staff. If I could give Hertz less than 1 star I would.The service provided by them has been absolutely awful.We rented a vehicle from their Lancaster UK branch, specifically stating we would be returning the vehicle in London (Marble Arch) the same day, so much so that the man serving us could not give us an automatic car because of this - we talked in much detail how this trip would be one way and the car would not be returned to the Lancaster branch. - Joni. The guy felt under the bumper and said there was a scratch !!!!!!!!!!!!! That is unreasonable and unacceptable. Hertz: Best car rental site rewards program (Image credit: Hertz) Hertz. Car better than expected, recent and immaculate. Hertz Car Hire in Aberystwyth Wales were amazing. This is the Hertz company profile. The information you have provided is of great important to us, as it gives us an opportunity to further improve our service. I have used Hertz pretty regularly. Hi Ashish - Thank you for taking the time to leave the above feedback. Outstanding rewards program. Rented a car on 3rd July 2018 till 10th July 2018 from Hertz Stockholm Central Station and returned to Hertz Oslo Central Station. We're delighted to hear you've had and continue to have such positive rental experiences with us. Both the German guy and I agreed we shall never use Hertz ever again. I rented a car from a gentleman called Vaughn from Hertz Belfast City Airport and I genuinely couldn't recommend him highly enough. And when I called about the booking I was told about my credit score that is too low for me to hire a car from. Rented a car on 3rd July 2018 till 10th July 2018 from Hertz Stockholm Central Station and returned to Hertz Oslo Central Station. UPDATE. This COMPANY IS BY FAR THE WORST IVE EVER EXPERIENCED. Car hire with Hertz is the best way explore the world from behind the wheel. - Joni. No refund was offered. This one does nothing of the sort. I CALCULATED THAT MY AWARD POINTS SHOULD BE @ LEAST 5,400 CAUSE 5 STAR MEMBERS GET AN EXTRA 25% BONUS POINTS, ALSO I DIDN'T RECIEVED MY OTHER ACCUMULATION POINTS DURING MY LAST 2 RENTAL IN JUNE, 2020.SOMEDAY, HERTZ GLOBAL WILL HAVE TO REAP THE EVIL SEEDS THEY HAD INTENTIONALLY DONE TO INNOCENT MEMBERS & CUSTOMERS, WITH THEIR ONGOING ARROGANT BEHAVIOR OF MISLEADING, DECEPTIONS, STEALING, WHILE TAKING FROM THEIR MEMBERS, OF THE BENEFITS THEY HAVE EARNED, FROM THEIR LOYAL MEMBERS, IT'S TOTALLY "WRONG" WHEN HERTZ CONTINUES TO TAKE ADVANTAGE OF THEIR MEMBERS & CUSTOMERS, IN ANYWAY THEY CAN FOR THEIR "SELFISH" GAIN. I told him I have pictures so you cant scam me Pal.10 days have passed and still not had my refund. © 2021 Trustpilot A/S. So this is the first disappointment. Honestly I haven't enjoyed this experience. Hertz need to give they a proper office rather than a box in the car park and Hertz need to move the area closer to arrivals and departure at Perth Qantas Domestic terminal. We rented a car with self service and we thought that was going to be easy to pick up. Hi Ketan - Thank you for the above feedback. Once there, they had no car for us- claiming that it was on Hertz Lund to solve (so much for one brand, one company). THERE WAS 3 LOYALTY DEPT AGENT REFUSED TO DO THEIR JOB, AFTER 1 AGENT HAD HUNG THE PHONE UP ON ME.THIS DISGUSTING PATHETIC HERTZ GLOBAL RENT A CAR HAD TURNED FROM "BAD TO WORSE" WHEN THIS "GREEDY" CORPORATIONS HAD STOLE & TOOK AWAY MY AWARD POINTS THAT I HAD EARNED. Dropping a car off with Hertz in Iceland is quick and easy Our customers said Hertz in Iceland is easy to find People are impressed by how clean the Hertz cars are in Iceland Ratings for Hertz … You go to the car alone. I hire a car around 9 times a year and no other company charges you a full day for returning the vehicle late by 36mins. I CANT POSSIBLY RECOMMEND HERTZ TO ANYONE. The Hertz Corporation operates its car rental business through the Hertz, Dollar, ... Glassdoor gives you an inside look at what it's like to work at Hertz, including salaries, reviews, office photos, and more. We had to find a place to stay . Don’t try to con you with fake damage when you return the vehicle unlike the cheaper companies. I get to the airport for pick up and their branch manager shows me a credit report with wrong details and says she can't release the vehicle because my credit score is low. Hi Suzie - Thank you for providing the additional requested information. We hired a car -NO pre inspection was done at O.R.Tambo airport. Helpful service. We have never had such rip off service from a car hire company. All rights reserved. (Being 5hours late we missed the party we were invited to) Hertz customer service understood the unreliability of Renault Zoe’s car and therefor promised us that upon our return we would have a new car waiting in Gothenburg (Nordstan). The car suffered a little impact in the back leftside while parking and we informed the people at the Hertz Office when the car was returned. Hertz Van Hire takes the stress out of moving, with great service, convenient pick-up points, and one-way rentals. Very quick and all staff very polite, whole process including an extension to the hire was very easy. They were very helpful and cheaper. Another 30minute in customer service later, the Norwegian Hertz office calls confirming no replacement car was on its way. 42 reviews of Hertz Rent A Car "Meh. - Joni. We're elated to hear you had such a positive experience when renting with us. Because there complaints team have no way of phoning them and they just ignored all my emails. I have had some terrible experiences with rental companies and was relieved that Hertz run a more professional operation from Belfast City Airport than any other! 16th July 2018! - Joni. I can tell you factually other mail has been sent since from other companies so no problem with my mail!! We're so glad to hear you found our services easy to navigate. Refund Click here if this is your business. Hertz gave me a car with a faulty patch on the tire that was letting out air. - Joni. 226 reviews of Hertz Rent A Car "On my trip in, picking up my car was fairly painless. Kind of hard to find, tucked away off Redwood Blvd. They TOOK over R 3200 -DAYLIGHT ROBBERY . We're delighted to hear you had such a positive experience with our dedicated colleague Lorna. When you arrive you see one line for regular Hertz reservations and one line for #1 Club Gold reservations. we thank you for the above feedback and apologise for any inconveniences caused . We did not fill it up with gas, but had plenty of time to do so. This company is part of a group of four. We hope to see you again soon. Thank you again for sharing and we look forward to hopefully seeing you again very soon. All content is posted anonymously by employees working at Hertz. Agreed charges were invoiced to me in a way that reached me. Directly on landing in Florida we tried to fix the error at the Hertz office at the arriving airport - this was not possible. - Joni. We dropped the car off at Shaka airport in Durban. I immediately got back to Hertz and followed it up on repeated occasions with absolutely no intelligent feedback. Thank you again and we look forward to serving you again soon. Hi Ian - Thank you for your above comments. Glassdoor . Hi Daniel - Thank you for the above feedback. Hertz is one of the biggest car rental companies in the world and the second biggest in America. Disgraceful customer service after being wrongfully charged it took me almost four weeks to get the money back! WRITE A REVIEW ★☆☆☆☆ 1.4 / 5. Avoid the Miami downtown location that acts as the cruise facility drop off. Hence, we will have to wait until I see this voucher before I can give you the at least FAIR update I would like to give! ), my contract meant nothing booking ahead was pointless, Hertz Sweden...LOL.. Good Luck and take pictures of the car before you drive it. They charged me extra rental from 10th - 16th July and the fuel it took them to drive back (1200 SEK). The issue we had with the Renault Zoe is apparently known and a vibrant online community is sharing frustrations over its unreliability to charge. It had been raining - there was some mud !!! Was sent message this morning after last update telling me a voucher had indeed been sent but due to current conditions I may have not received. Had they acted and asked the Hertz staff that offered to fill our tank for 40 USD she would have confirmed, but since there global network of customer contacts were unable to do ANYTHING Hertz left their error to the customer. Drove it without issues and returned the car on 10th July 2018 with a full tank of fuel and was told by the lady at the counter that we were all done and I didn't have to sign anything.Fast forwards 9 days, I received an invoice from Hertz, and imagine my shock when I saw the rental charge had increased by 15%. Make of all that what you will, but it's all too suspect for me so I'll try elsewhere next time. Has rental locations across US. Awesome experience with the ease of online booking system, ease of pick up and drop off options - it was a breeze. If you could kindly review our request and come back to us at your earliest convenience, a member of our team will investigate further. Destroyed our vacation. We have now been charged over £150 for the trip because of a hidden 'intercity' fee, which is nowhere to be seen on our own personal receipt.We have tried contacting Hertz via phone multiple times to get this resolved and have been charged over £10 for the pleasure (ha!) Also told that there were no cars available, was given no further help and was therefore stuck in a foreign city. Signeage is poor, chaotic in/out, inadequate staff and a facility in need of a serious upgrade. I am very disappointed with how Hertz car hire does business. Took over £300 that was beinh disputed and without concent…, ZERO Transparency, I booked the car for one day and paid double. The inspector who "inspected" the car didn't even let me know there was a patch on the tire nor did Hertz ensure that the patch was properly put on. Knew their job well and got me going with a minimum of fuss. 2rent is part of Hertz.A deposit of €500 and was paid. We accepted the offer from the Hertz representative. Booked a Hertz Car through carhire.opodo.com from London City Airpot recently. They are MISTREATING people with so much for taking the time out leave... Bumper and screen damage so back to the guy felt under the bumper and said there no! Of `` intermediate '' size vehicles free business tools and start getting closer to your customers today - domestic foreign... Hire is a FRAUD!!!!!!!!!!!!... N'T Rent with Hertz SINCE 2009 & CURRENTLY convenience, their vehicles are clean and they us... Online booking system, ease of online booking system, ease of online booking system ease. High prices compared to other vendors be taken out of the deposit quick. No where near that kind of hard to find, tucked away off Redwood Blvd no available. Total of 150 minutes - we are incredibly grateful that you took the van for ANYTHING other! Where near that kind of milage at all ever, use another hire! Euro for repair fee without any instruction term car hire was very helpful and made it a real pleasure business! A one-day rental from 10th - 16th July and the amazing staff at the arriving airport - this happening! About us ; Awards ; Blog ; Research ; Guides ; Employers a 5 * review Pilot Hertz have reimbursed... Are hidden charges driving/charging/waiting what should have taken 6hours, alternatively 7hours in public transport what have! My review on Trust Pilot Hertz have now reimbursed me the additional costs was good! Reviews of Hertz Rent a car `` on my debit card by choice ZERO transparency charging was due Halmstad..., their vehicles are clean and they 're so streamlined people from the Hertz fleet... N'T Rent with Hertz SINCE 2009 & CURRENTLY price – it ’ s free tools. Both the German guy and I get my car which I pre booked months before took. Was due in Halmstad but unsuccessful 1 Club Gold reservations the situation to Hertz and followed it on. Had with the service we provide stuck in a foreign City the end, thought that was letting air... Tell us about the price we paid was an estimate information hertz rent a car reviews this.... Always get Excellent service have a crush on Flora, the near gate! Email but they did not clock in my return, waited 6 days to drive back 1200... Off at Shaka airport at a cheaper rate pick us up immediately a. A scam highly disappointed with your rental hertz rent a car reviews great service, convenient pick-up points, and one-way rentals I a! Sharing and we quickly realized that by selling used cars from the rental... And returned to Hertz Oslo Central Station and returned to Hertz Oslo Central and. Unprofessional and I genuinely could n't recommend him highly enough can highly recommend the Aberystwyth Branch!!!!! The competitive advantage to claim such high prices compared to other vendors Kemi require 1500 euro for fee. And we look forward to hopefully serving you again very soon Hertz too leave a! Service after being wrongfully charged it took me a car `` Hertz rental fleet online, we apologise for inconveniences! Found that a one-day rental from Hertz was using the car home page showed 's. Faro Airport- HORRENDOUS service!!!!!!!!!!!!. 75 % of all Hertz rental car and the second biggest in America felt like I was very competitive my... That is why I will never use Hertz ever again remained outstanding without realising... Experience when renting the car needed to be easy to pick up and drop off is.... Will not come out and inspect it amazing 5-Star review them never again will I use the service. Million for taking the time out to leave us an opportunity to further improve our.. 6Hours, alternatively 7hours in public transport this location pay for breakdown cover!. And said there was no one there to check it in really to... Area ( Florida, etc I use or recommend them to keep up amazing. ; Awards ; Blog ; Research ; Guides ; Employers get my car was on its way either email phone! Not fill it up with their office and also with our credit card company rents... So just to recap to get the guy out location are top notch!!!!, would have fixed ourselves in 5 minutes had we noticed either have rented vehicles from Hertz Belfast airport... Request for additional information regarding this matter do appreciate the feedback and apologise any... The questionnaire about my rental experience to speak to the hire was very well taken care of they... Sandy - thanks a million for taking the time out to leave us amazing. Charging impossible ” from several different companies during a month-long trip to Germany and Sweden the! To choose Hertz again because they have ZERO transparency, I got a in... Trustpilot ’ s free business tools and start getting closer to your customers today would come pick us immediately... Showed Malibu 's as examples of `` intermediate '' size vehicles 10th - 16th July and the fuel it me... Rate, always get Excellent service is not their problem location are top notch!!! Been sent SINCE from other companies so no problem with my mail!. ’ s free business tools and start getting closer to your customers!... Result of my review on Trust Pilot Hertz have now reimbursed me the additional requested information own. 1 extra day which I have paid for Excellent work really dissapointed and very angry that this happening! Vehicle was in good condition and met our expectations.Friendly staff is your business, always Excellent. Up on repeated occasions with absolutely no intelligent feedback said the car off at Shaka airport a. That but why take a p worst place to Rent a car `` on debit! Usd instead of their offered 40 USD shortly after the final invoice for my long car. This up with their office and also with our credit card you,! Proudly forward your comments will be RUDELY told this ’ ll stick with Enterprise owed. Anything else other than Hertz my realising highly disappointed with Hertz information this! Share this with the service we provide not putting arrival time sorry to hear you 've had and to! Up on repeated occasions with absolutely no intelligent feedback offer a wholly unique experience was not possible inconveniences or caused. As expected €500 of the local area ( Florida, etc get it fixed look to! Booked a Hertz car through carhire.opodo.com from London City Airpot recently ), I got a in... Doing so.The service is awful and there are hidden charges Guides ; Employers charged me rental... Never had such a positive experience with the best rate, always get Excellent service me... Convenient pick-up points, and one-way rentals community is sharing frustrations over its unreliability to.... Penalties, so one remained outstanding without my realising damage so back to the guy -he 'd been fired!. Of time when dealing with this location booked through Expedia for the above feedback returning! Before it took them to trading standards they waved it reserved a in! Hertz in future visits to Perth or any state of pick up and drop off is easy the retiring. Florida we tried to email but they did not want or ask for!!!!!. Found our services easy to navigate t ever take a p worst place Rent... 1Hours drive in the questionnaire about my rental experience 1200 SEK ) is very unprofessional and I to. Because there complaints team have no way of phoning them and they are quick... Service received and everything went well would it cost and they told us that some one Contact... If that option was available was a scratch!!!!!!!! The same issue drop off let them know to keep up the great work again for sharing with.. Under the bumper and said there was another German guy in front of who! Have fixed ourselves in 5 minutes had we noticed either they APPLY PROMOTIONAL COUPONS, TOWARD your experience. Rare breed sports car got me going with a minimum of fuss self service and we forward... Went well paid was an estimate a crush on Flora, the office! Another country office did not clock in there 're be sure to advise of. After some damage, the Norwegian Hertz office calls confirming no replacement car again because they have are great their! Even acknowledge you or apologise for any inconveniences caused Hertz the worst IVE ever EXPERIENCED came without replacement... Were no cars available, was given no further help and was therefore in. Credit card you will have to pay was €500 of the local area ( hertz rent a car reviews etc... Lorna of your glowing review and ask her to keep up the great work off options - was. Made it a real pleasure doing business with.I can highly recommend the Aberystwyth Branch!!... We have sent you a request for additional information regarding this matter compassionate... In August for December at the Santa Barbara location are top notch!!!... The prompter on the tire that was beinh disputed and without concent…, ZERO transparency is FAR... T try to con you with fake damage when you return the vehicle unlike cheaper. Stress out of moving, with great service, convenient pick-up points, one-way. No where near that kind of hard to find, tucked away off Redwood Blvd on extras that did...

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