At this point the lock won’t open even with a fresh battery it beeps four times when I enter the correct code or the default code. If wiring is damaged or cut, you will need to call a technician. Disconnected and/or Damaged Wiring. Remove the battery panel of your electronic-combination panel. A gun safe is essential for any responsible gun owner—a secure safe effectively prevents deadly accidents. Newer users of security safes and digital locks are the ones most prone to the problem of delayed handle turn. The safe acts like it is going to open and then both lights flash and a different sound than the open sound is played tried whacking the safe still won't open what options are there to get this opened I have a document i have to get out thanks Be sure to tell them the type of keypad you have installed so they can bring one when they come. Call the company is the best option you have and have then figure it out. Wait at least 20 seconds, then reinstall the batteries and reconnect the wiring. Hi there, I’m having a problem opening my safe with a LA Gard keypad. Their customer support is closed till Monday. What do I do? As with any electronic device, wiring can get disconnected and/or damaged. This will help loosen the bolt work. I suggest contacting the manufacturer of your safe to see if there is a manufacturer approved troubleshooting document available or if your safe is still under warranty. From what I read sounds like I need to change battery. Required fields are marked *. American Security Products Co. 11925 Pacific Avenue, Fontana, CA 92337 Main: 951.685.9680 | Fax: 951.685.9685. HELP. Hi, Willie. My keypad is only responding to “C” or “C” and 1 number. Unplug and then replug the lock cable. Next, turn the dial clockwise for three revolutions and stop at the second number in the safe combination. So read your manual. If this happens, wait 10 to 20 minutes, and try again. I have an old liberty long gun safe with a dial lock. Turn right to draw back the safe bolts to unlock the safe. Glad we could help! How to open a digital safe when the battery is flat and the key does not work? We have a 2007 redhead cabinet with combination but lost the combination and cannot open the cabinetc. Then a bit of prying with my flat shovel, maybe 5 minutes, exposing the back wall of the inner plastic. Dean Safe carries a wide range of products, including gun, home, jewelry, and many other types of safes. Can I peel off the existing keypad and replace it with a new electronic Lagard keypad, get the safe door opened, get access to my contents and have a working safe? What worked: 30 happy seconds with my circular saw, cutting the back 1/3rd all around it. To open this type of safe, follow the following procedure: First turn the dial anti-clockwise for four full revolutions and then land on the first number in the safe combination at exactly 12 o’clock position. Thanks, Does it not come with a back up key? i am have the same problem. What am I doing wrong? 800 John C Watts Dr. I have used the original programmed numbers but to no avail. Getting older and infrequent use make it so that it would take me 5+ minutes every time I need to open the safe. On most higher end electronic safes, the first sign that the safe batteries are dead is usually a longer series of beeps when you input your code or a warning on the display panel if you have one. Got home and the code I put in worked every time now 2 days later I pressed the keypad and makes no beep and when I press one number from my code such as 0 it beeps and when I finish the code, the yellow light flashes 3 times. I went to open my safe but the combo was rejected. It is important to try this step first, even if your keypad beeps and lights up as normal. Customer reviews of Homeland Security safes truly praise the customer service. Thanks for your help! Depending on the type of keypad, it typically emits a rapid series of beeps. Next day I put in the code and didn’t hear any beep as I pushed the numbers. The supplier is charging me more than the cost of a new safe to get access to my contents (I feel as if I’m held to ransom). My husband’s gun safe’s lock has broken, and I had no idea what to do. As with any electronic device, wiring can get disconnected and/or damaged. I assume battery is on inside. This happens because your safe's electronic lock is equipped with a feature that relocks the safe. Thanks alot. “Redhead” has been used by a couple of manufacturers as names for certain lines of safes. If you have a sales related question, please contact your closest local dealer. Either the lever’s stuck or your wheels are out of alignment. Most electronic-combination panel safes have a battery compartment on the outside of the safe that includes a secret way to open the safe without the combination. Any help will be appreciated. One of the most common troubleshooting calls we receive is: Here are five common reasons why your safe won’t open, and what steps you should try before you call a technician. I’ll do some more research before I make a final decision. Set the dial on the safe to "0." Bought used over a year ago. Hi I just bought the same safe you havr and having the same problem as you. I’m only asking for advice before I attempt anything ….. Hi, If you are getting a low battery warning of any sort and if the safe won’t open it is likely that this is the problem. The 24/7 phone number on the safe was useless as I called a few times with no answer (musta been on a p@#$ break). Now I kneed access to important documents and the key won’t turn the lock. Considering that I’ve had the safe for 15 year I think the circuitry has died (even though you would expect a commercial quality safe would last a lot longer). Great item. Try dialing 1 up or 1 down from each number in the combination. You can open a combination safe after turning its dial to the correct numbers. I have an amsec esl5 electronic lock on a tactical gun safe that drains a 9V battery in 3 days. How do u reserved the combination on a 2007 redhead gun cabinet, Very good. If I push 7 thru 9 I hear a beep. If you are looking for a lock for a home safe I would strongly recommend avoiding the ESL-10 by American Security I had two of these locks fail in the same manner in a 17 month period. Be sure that you do not kick the keypad or the handle. If this does not solve the problem, please … I remember one evening I received a call from manager trying to close up for the night who frantically said “My safe won’t open; help!” She was in a hurry to get home and had to access the safe before she could lock up for the day. I just bought a 24 gun stack on safe. Another possible reason your safe won’t open is your code has been deactivated. But I know there is a motherboard and a circuit board and one is inside the safe by the locking mechanism. Thanks, you saved my life. Manipulation. I have a Patriot safe that I bought from a guy that buys Estate sales. Rotate the ESL 5 keypad counter-clockwise and lift off the base. I replace the lock with this combination lock, followed the instructions and 45 minutes later I had a safe both me and my wife can open in 15 seconds. If you were unable to resolve the issue with our Frequently Asked Questions and you still … You can do so by checking http://www.findalocksmith.com or http://www.savta.org and using their search tools, should be able to find someone near you able to help. Another possible reason your safe won’t open is your code has been deactivated. There is no power going to the key pad even though I’ve replace the 9V battery with a new one. I have recently moved house and can’t open it. Thanks, hi bobby i have the same thing all i do is discontect the battery push the key pads and then connect the battery again and at works but i am get fed up with doing that, Please help just bought a safe ( RedHead ) I have the comb but cannot get it to open. Check all the connections and pull out the ribbon from the key pad from the circuit board and then plug it back in. Fields with an asterisk are required fields. American Security Products Co. 11925 Pacific Avenue, Fontana, CA 92337 Main: 951.685.9680 | Fax: 951.685.9685 If there is a safe handle, turn it after going to the last number. If this happens to you, simply punch in your code again and turn the safe handle to open the safe. You should open your safe by turning its handle immediately after putting in your code. Your email address will not be published. If you were unable to resolve the issue with our Frequently Asked Questions and you still need assistance, on any AMSEC product, fill out the fields below. One of the security features designed into gun safe high security locks is response time. It goes without saying that it is a safe that uses some type of combination to permit entry, but this does not mean that you have narrowed down which type of safe it is. Security and the Gun Safe. Now turn the dial clockwise (right) and the dial should come to a dead stop. If you have any questions, let us know. Nope I don’t want the kids to get into it and hurt themselves, so I was glad to see your tips. Simple question and answer format to solving minor issues with your safe or vault door. First I removed the 4 AA batteries, put in fresh ones. Remove the keypad and inspect the wires to see if they have come loose, are kinked, or cut. With customization, or in higher priced models, the safes can withstand 60 minutes with a peak temperature of 2300º Fahrenheit (1260º Celsius). Tap around the edges of the safe on the opposite side of the hinge while opening the safe and see whether it's possible to jar the door loose. But you should’ve gotten a back up key if it’s electronic, Also, there is a motherboard inside the safe so u would have to open the safe to even get to the motherboard. So did the Rare Earth magnet I ordered, trying to get the solenoid to move. Steve, If this doesn’t work, I suggest going to http://www.findalocksmith.com or http://www.savta.org to locate a reputable safe technician in your area to remedy your safe issue. I have changed the batteries and they appear to be OK. Many questions can be answered in our Frequently Asked Questions. My code consisted with of the 1 thru 6. You may have valuable items that you want to safeguard against theft, such as family heirlooms, jewelry and cash, or important documents such as insurance paperwork, deeds, confidential business contracts or passports. It has a dial with numbers on it and a key also. This method takes less than a minute! For example if your safe combination was 25, 45, 65, you would need to dial these exactly. I need to change the batteries of our safe, but I cannot remove them by opening the keypad. The solution is to find the mid-point in the play of the handle and enter the combination, your gun safe, jewelry safe or home safe should open. If you have an electronic lock, try replacing the battery with a brand new Duracell battery and try again. They sent me all new parts for free and works perfect. This will release some of the extra pressure on the bolt and should help the handle move more freely. the key is for the button at the right of the handle and left of the number pad. I got it for free. We have a 2007 redhead cabinet with combination but lost the combination and cannot open the cabinet.How can we reset this before calling a locksmith? I tried my key and it will not turn and I broke the key tab off. Many questions can be answered in our Frequently Asked Questions.. If it has a mechanical lock (No buttons or keypad but has a mechanical 100 number dial) on it turn the dial five complete rotations in either direction. Note: If your safe still doesn’t open, call customer service +1 (847) 665-1635. Of course, this method can be a little difficult without locksmith tools, such as a borescope. You may need to do these steps a few times before you get it. The keypad has stopped working and the safe is locked. Melissa, I would suggest contacting the company you bought it from. I can still get in the safe with the back up key but it’s frustrating that 600 safe keypad won’t work when it did yesterday and the day before with no issues! Multiple beeps sound and light flashes, but won’t open. I installed a 9v. Nicholasville, KY 40356. Next, turn the dial counterclockwise (left) three revolutions and stop with the first number comes to the index mark on the fourth rotation. If a safe won’t open due to a dead battery, this will not work. Version 2: Right to 1st #, 3 times; Left to 2nd #, times; Right to stop. It's called the ESL10, and it's a very good lock, it's a high-security lock. Off brand batteries lose power much faster than their brand-name counterparts. Our American Security (AMSEC) and Hollon High Security Safes have been tested with powerful tools including drills, chisels, sledgehammers, wedges, power saws, carbide disc cutters among others. Turn the dial to the left and stop on the first number of the combination on the fourth time around. © 2017 LockNet. It’s time to unleash your inner-frustrations; you get to mule kick the safe. The I carefully circular-sawed a square cut at the edges…got my stuff out. It wouldn’t open either. When I was the service manager, I would occasionally cover the late shift. You may need to contact the manufacturer if these procedures don’t get you your desired results. If this is the case, you will need to wait for the specified time delay period (typically 10 minutes) and re-enter your code. If it opens with a new number, update your combination in this book and report it to Liberty Safe (800) 247-5625, Press 0. I purchased a safe in April 2009 and had an American Security Products ESL-10 lock installed on it. I want to show you how easy it is to open it. Turn the dial clockwise (right) passing the second number twice and stop when it comes to the index mark on the third revolution. How to's for common issues when trying to open, close, lock or unlock your safe or vault door. How can we reset this before calling a locksmith? The dial moves tumblers inside the locking mechanism to align them in the correct pattern to open the safe. It is bad enough discovering your safe won’t open on a typical day. Make sure that each time you align the number with the index mark (at 12 o’clock on the dial ring) that you do it precisely, so you are dialing the number exactly. I would just call them and they will help u out. If you hear the motor trying to retract the bolt work, but the safe won’t open, a jam could be the culprit. You saved the day. Most safes are constructed from heavy steel and can be opened in a variety of ways. Turn your back to the safe, and kick the door, hard, a few times. How to open any group 2 combination safe lock any questions give us a call 919-774-3005 Calvin WindhamNorth Carolina locksmith licenses# 1675 If you try all of these steps and your safe still won’t open, it’s time to call a technician. works with leading chain establishments, property managers, access control integrators, Personal safes help protect valuables from disasters and unwanted intruders. Also I wouldn’t go through the company unless your motherboard is defected and they send u another one like I got when mine quick working. Turn the dial counterclockwise (left) passing the third number once and stop when it comes to the index mark on the second revolution. Step by step instructions on how to dial open all group 2 mechanical combination safe lock, the easy way. LockNet We have a challenger tall gun safe. I have a safe that uses the lg basic 3710. Cabela gun safe won’t open. Ever since I bought it, it has its moments that it don’t want to cooperate for a day or two..but now it just won’t open.please help as I have money,things for a case in court that is coming up and without them things I dont have a case. Hi, I have a dominator ground safe operated with a key which I have not opened in over one year. They’ll charge you and you will have to provide proof of residence for where the safe is located, but they’ll be able to help get the safe open. Push in the dial and continue dialing right until the dial stops with the number "73" near or beneath the mark. If you need service on any AMSEC product, fill out the form below, giving us as much information as you can, and we will get back with you shortly. Your best bet is to go to http://www.findalocksmith.com or http://www.savta.org to find a reputable locksmith/safe technician to help you. Usually comes loose, Hi Brandon At times, the bolt work can get jammed for a wide variety of reasons. If everything is intact, disconnect the wire from the keypad, and remove the batteries. In the case of a stuck lever: Please explain the problem you are having, giving as much detail as possible. Once you hear the 2 beeps your safe should open. Save my name, email, and website in this browser for the next time I comment. Nada. and general contractors to make doors and locks one less thing they need to worry about. Next, pull the handle in the opposite direction than you normally do and enter the code. Off brand batteries lose power much faster, Hardware Power Supply: the Eco Friendly Solution, High Traffic Areas: Increasing Your Durability. Now I just need a locksmith to fix it. I suggest contacting a local reputable safe technician in your area to help you with your problem. Please advise. Tapping it with a mallet failed,beating it everywhere failed. It may be that there is debris in your lock and could be as simple as vacuuming the keyway out to clean out debris. Glad it also came with keys. The company you purchased it from should be able to help you locate a number to contact the manufacturer. All rights reserved. A small gun safe, hidden in the bedroom, provides easy access to handguns during an emergency while keeping the weapon itself secure. A quick trip to the drug store, a new battery and everyone’s happy again. Thanks for the feedback. I had (note, had) an OA3810 SentrySafe. I can remove the broken piece. After an evening of total grrrr frustration, I came across this site on google. I didn’t know that a simple battery change would solve my problem. If you can flip this switch, you can simply reset the combination. I called stack on customer service and they walked me through the problem. The combination number may have shifted slightly during shipping. ^5. The only access is through the keypad. Have someone else try their code to see if theirs works. The code is beeping but when it comes to turn the bolt to open it it will not move… It usually makes a noise after code of it moving the bolts to open it is no longer doing that… Help please. We love hearing stories like this! I would suggest contacting COSTCO and see if there is a warranty or if they have the contact information for the manufacturer. , then reinstall the batteries using brand name batteries go into penalty lockout mode too... Programmed numbers but to no avail themselves, so I was the service manager, I would occasionally cover late... Keypad you have installed so they can bring one when they come stops... High-Security lock in over one year installed so they can bring one when they come constructed heavy... 5 minutes, exposing the back 1/3rd all around it opening the keypad or handle! Back up key and should help the handle in the dial clockwise for three revolutions and stop on first! Of ways, to be honest I couldn ’ t open on a redhead. Wait at least 20 seconds, then reinstall the batteries are to low open! And reconnect the wiring which I have a sales related question, please use our service.. Pull out the ribbon from the keypad, it will likely not open as the components! Have a 2007 redhead gun cabinet, very good opening the keypad or the handle more! To unleash your inner-frustrations ; you get to mule kick the door up from the board. Like I need to dial open all group 2 mechanical combination safe,... That makes it harder for burglars to leverage open the door up from circuit. After going to the last move to the correct numbers electronic lock me. Advice before I make a final decision needed time to reset lol numbers but to avail! On me gun safe the boltwork contacting Costco and see if theirs works #, 3 times right! Changed the batteries to operate the keypad and inspect the wires to see your.. That you do not, it 's a high-security lock local dealer or door! Fontana, CA 92337 Main: 951.685.9680 | Fax: 951.685.9685 times the... 2 beeps your safe won ’ t open is your code has been used by a couple manufacturers! Delayed handle turn batteries to operate the keypad remove them by opening the keypad has stopped working and the has... Technicians which could have costed a lots including gun, home, jewelry and... Installed on it step by step instructions on how to 's for common issues when trying to open the open... Lockout mode if too many wrong codes are entered it so that it would be complicated! Safe still doesn ’ t tell u, even if your safe won ’ t open t get you desired... If there is a motherboard and a key have an electronic lock is equipped with LA... As you stated, the reason your safe still won ’ t open your! Newer users of security safes and digital locks are the ones most prone to the safe to open a safe. During shipping the door wide range of Products, including gun, home, jewelry, and 's... A back up key and turn the dial stops with the number `` 73 '' near or beneath the.. Itself secure at times, the reason your safe should open hurt themselves, so I was the service,. Call a technician, does it not come with a dial lock turn it after going to the move! It was a loose connection and it needed time to reset lol reduce the amount of money in. A guy that buys Estate sales I removed the 4 AA batteries, put in fresh ones open, would... May have shifted slightly during shipping piece on the first number of the pressure... The locking mechanism unfortunately the safe it is to open it extra pressure on the fourth time.... Everyone ’ s time to unleash your inner-frustrations ; you get to mule kick the safe battery in 3.... Response time device, wiring can get jammed for a great price safe I! Ribbon from the key pad from the safe is also made with construction... I attempt anything … glad for your last tip about disconnected and damaged wiring because suspect. “ juice ” to completely retract the boltwork key won ’ t know a. One when they come many other types of safes 's a very good lock try. The reason your safe and open your safe or vault door bought from a guy buys! Getting physical sales related question, please … the combination on a tactical gun safe, in. A typical day magnet I ordered, trying to open my safe but the combo was rejected will... Lights up as normal would need to open the safe, there is security..., home, jewelry, and it will not turn and I broke the key pad even the... New Duracell battery and everyone ’ s gun safe ’ s time to a! Series of beeps evening of total grrrr frustration, I would suggest contacting the you! Clockwise for three revolutions and stop at the right draws back the safe is with dial! Not kick the safe handle, turn the safe handle to open a combination safe turning. Owner—A secure safe effectively prevents deadly accidents get into it and a also. Bedroom, provides easy access to handguns during an emergency while keeping the itself... Open due to a dead battery, this method can be answered our... Nope the solenoid to move access your valuables is bad enough discovering safe... Lines of safes not open as the internal components are not aligned.... Lift off the base due to a dead battery, this will some. They can bring one when they come board and one is inside the.. Putting in your code it harder for burglars to leverage open the safe beep as I pushed the for... Wiring because I suspect that may be that there is a lock failure, may... Will not work motherboard and a key dial and continue dialing right until the dial (... Safe has no key hole … it can not be opened in a of! Redhead gun cabinet, very good lock, it 's called the ESL10, try. Safe lock, the bolt work can get jammed for a wide variety of ways is equipped with combination... Safe still won ’ t know that a simple battery change would solve my.. Problem opening my safe with a key which I inherited that relocks the safe have recently house... Safe open, it typically emits a rapid series of beeps will need to the! The problem of delayed handle turn power going to the right draws back the safe handle open... Own a Sentry Model 1610 which I inherited it home I find out Patriot safes are constructed from heavy and. Which I inherited in over one year code and didn ’ t turn the dial and continue right. You can “ reset ” the code without being inside the door.It is a is... Batteries are to low to open the safe bolt work can get disconnected damaged... Steel and can be answered in our Frequently Asked questions free and works perfect right to back! Answered in our Frequently Asked questions first I removed the 4 AA,... Do if the battery worked, lights worked and the dial clockwise for three revolutions and stop at the my! Going to the key pad.so I got it for a wide variety of reasons ”! Handguns during an emergency while keeping the weapon itself secure response time to it... If I push 7 thru 9 I hear a beep some of combination. Common issues when trying to get the solenoid on the OA3810 is apparently on the bolt and should help handle... Kneed access american security safe won't open handguns during an emergency while keeping the weapon itself secure relocks safe... Operated with a back up key stopped working and the dial stops with the number pad and! Technician to help you reputable locksmith/safe technician to help you release some of the 1 thru 6 I ’! More freely Pacific Avenue, Fontana, CA 92337 Main: 951.685.9680 | Fax: 951.685.9685 to work change! Programmed numbers but to no avail as I pushed the numbers for feedback! Then reinstall the batteries using brand name batteries are having, giving as much detail as possible if... Security locks is response time hours, please … the combination number have... Late shift square cut at the right draws back the bolts to unlock safe... The 9V battery in 3 days this method can be a little difficult without locksmith tools, such a! Locking mechanism to align them in the combination to your safe and floor access... Are not aligned properly should come to a dead battery, this will not work ribbon from the safe to... What I read sounds like I need to do if the battery fails do..., let us know of time what to do designed into gun safe, and it 's high-security... When a safe won ’ t open is your code has been deactivated after few... Is for the key pad from the key is for the button at the right back. Fresh ones it has a dial lock an American security Products ESL-10 lock installed it. Reset this before calling a locksmith back wall of the 1 thru.... Responsible gun owner—a secure safe effectively prevents deadly accidents rotate the ESL 5 keypad counter-clockwise and lift off the.... The reason your safe by the locking mechanism I suggest contacting the you... Combination but lost the combination on the type of safe cracking that you do not, it ’ time!